While we have not had any issues and don't plan on having any, it is important that you are aware of our goals and guarantees to you
as a loyal customer of ours.
Reviews and Feedbacks
What people have to say about our service; Click on "Feedback" at top menu or HERE for more.
Regular Business Hours
10am - 6pm Central USA time; Monday - Friday.
Does this mean we CLOSE after 6PM? Absolutely not!
We do try to process unlocks 24/7, up till 1-2-3am frequently (Monday - Sunday), but our "technical" business hours are as stated above, this is for people who order, call, ask questions at 3/4am (or on a Sunday) and get upset because we don't respond right away, we do sleep at times and have family members too. Thanks for understanding :)
Our Goal
is to provide you with the best customer service possible when dealing online. All emails will be responded to within 24 hours (within 24 mins 99% of the time during business hours). You will be updated and aware of all steps of the process. Emailing is the best way to get a hold of us.
Other Carriers
While a majority of our unlocks are for U.S based providers we have a larger volume of "Other Carriers/International" (Non-USA) phones that we unlock.
While most have not been an issue at all, we have noticed about seven/eight we have learnt just don't work (Telus Canada, SOME Caribbean BlackBerry's and so forth) and we have issued full refunds in the past and had to bite the cost on them! We can not continue to do so. It is impossible for us to buy all phones from all over the world and try all of them; Other Carrieres/International Unlocks will only be eligible for a 50% refund if the codes we generate do not work (Rarely happens, but does occasionally). It is tough for us to keep taking the full cost on those.
Unlocking Service
While it is almost impossible to generate a faulty unlock code; in the event of this happening, simply send us a video of the unlock process (you entering the code and it being rejected) and we will issue you a COMPLETE refund, no questions asked. If we are unable to generate an unlock code for you in the allotted time we will also refund 100% of your payment; our services are 100% risk free. If we don't get it done, we'll refund your money, simple as that. This does not provide a protection if you have tried too many times prior (to using our service) with a wrong unlock code and your phone is permanently locked, if your phone is permanently locked; no unlock code can help the situation.
Canceling an order
You have up to 15 minutes after placing an order to cancel it (Via Google Checkout); after that time we will not be able to cancel any orders unless they exceed the times posted on the order page (which almost never happens).
This is a problem when someone places an order that has a return time clearly posted as 1 - 12 business hours and two hours later (after we have submitted it to our suppliers who will charge us) want to cancel the order; we will not be able to do so. Please make sure you are comfortable with the return times poster clearly on the order page BEFORE ordering.
Wrong IMEI Number
This issue arises when the customer sends us the wrong IMEI number, please understand that we pay for these codes as well (per IMEI number) and don't just have them sitting here and can correct that problem. If you send us the wrong IMEI number you will get the wrong code that is non-refundable, so please please please make sure you double and tripple check the IMEI number before sending it, thanks. We are not responsible for this mistake, please understand that.
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